To smear me like this, calling me dishonest is just disgusting.īased on the reviews left by others, I'm not expecting much from the IBAS. Honour, the rule of law and respect for others - rules that we live by.

This aside, my husband and I are both military veterans.

We are not wealthy people, the money would be useful to us. Based on reviews I've seen, the letter I received appears to be company policy.

They seize the money and permanently block you from their site. If you win and try to withdraw your winnings - you are not the kind of customer they want. If you win and plough the money back in they leave you alone. I did attempt to withdraw my winning - I'm not sure why this would also be considered dishonest? Gala Bingo appears to be profiling their customers. I did indeed win several times in a row - I have also lost several times in a row. As a result, we have made the decision to permanently close your account and if applicable returned your initial deposit amount back to you.' 'Upon further investigation of your account we believe that your pattern of play has exploited this error in game and attempted incorrect withdrawal amounts. This is in line with our standard Terms & Conditions which you can refer to here.' We have now recovered any wrongly calculated winnings and cancelled any incorrect withdrawals. This would have been apparent to you when checking the balance and credits to your account. 'we discovered that an internal messaging error caused individual side bet wins to be credited to the player account multiple times accidentally. When they did get back to me their response was the worst example of customer service I have ever experienced! They have accused me of dishonest, fraudulent behaviour - for the crime of winning! They also took my winnings and permanently closed my account. After several emails, I opened a dispute with Resolver. On contact, they claimed ' a technical error on side bets' and said they would get back to me. Gala Bingo froze my account and prevented me from doing so. On winning a substantial amount of money on Gala Bingo side bets, I decided to withdraw my winnings. Like others - I have also been a victim of Gala Bingo

Gala bingo withdrawal rules